The Challenge
TafelzeilOpMaat specializes in custom-made tablecloths (tafelzeil) for unique table shapes and sizes. Their support team was spending countless hours reviewing customer photos, determining table shapes, and advising whether custom products were needed. This manual process was time-consuming and inconsistent, leading to delays and occasional errors in product recommendations.
The Solution
We developed an intelligent AI-powered support system with advanced image analysis capabilities. Our solution automatically processes customer photos, identifies table shapes, and recommends the appropriate products—all while maintaining full support automation across email, orders, and returns.
Key Features & Integrations
AI Image Analysis Agent
Revolutionary computer vision technology that analyzes customer-submitted table photos to automatically determine table shapes and dimensions. The AI identifies whether a standard product will fit or if a custom tablecloth is required.
- Automatic shape detection (rectangular, round, oval, irregular)
- Dimension estimation and custom product recommendations
- Instant customer feedback on product suitability
Microsoft Outlook Integration
Seamless email automation with intelligent ticket classification and brand-consistent response generation. Our AI agents understand context and respond appropriately to each customer inquiry.
- Automatic support ticket classification
- Brand-specific tone of voice matching
- Intelligent response generation with image attachment handling
Smart Product Inquiry System
Comprehensive product knowledge base powered by Supabase FAQ database, combined with real-time Magento catalog access through MCP tools.
- Instant answers from comprehensive FAQ database
- Real-time product availability and pricing
- Custom product recommendations based on table shape
Magento MCP Integration
Deep integration with Magento through Model Context Protocol (MCP) tools, providing AI agents with direct access to critical business data.
Multi-Carrier Shipping Integration
Comprehensive shipping tracking across multiple carriers, providing customers with real-time updates on their custom tablecloth orders.
- SendCloud: Centralized parcel status management
- DPD Integration: Real-time DPD shipment tracking
- UPS Integration: UPS parcel status monitoring
Automated Returns Processing
Intelligent returns system that handles the entire return process, from eligibility verification to label generation, with special handling for custom products.
- Automatic return policy verification (custom vs. standard products)
- Country-specific shipping cost calculation
- SendCloud API integration for return label generation
- Instant return label delivery to customer
Proactive Issue Resolution
Automated claims management system that detects shipping issues and files claims with carriers on behalf of customers, protecting custom orders.
- Automatic detection of lost or damaged parcels
- Claims filing with DPD and UPS carriers
- Customer notification and status updates
Results & Impact
AI-powered automation handles the vast majority of customer inquiries, including complex custom product assessments.
AI correctly identifies table shapes and recommends appropriate products with exceptional reliability.
Dramatic reduction in support team workload while maintaining superior customer experience.
Round-the-clock support for custom product inquiries and image analysis.
Technology Stack
Innovation Highlight
The AI image analysis agent represents a breakthrough in e-commerce automation for custom products. By automatically analyzing table photos and determining whether custom products are needed, we've eliminated a major bottleneck in the customer journey. This technology not only speeds up the sales process but also improves accuracy and customer satisfaction by ensuring customers get the right product recommendations from the start.