The Challenge
Velodome, a busy bike shop, was struggling to keep up with customer inquiries across multiple channels. Customers wanted quick answers about product specifications, stock availability, repair services, and product ordering. The team was overwhelmed managing both email and WhatsApp messages, leading to delayed responses and missed opportunities. They needed a solution that could handle their specialized bike shop software (CycleSoftware) and meet customers where they are—on WhatsApp.
The Solution
We created an intelligent AI-powered support system that seamlessly integrates with WhatsApp, Microsoft Outlook, and CycleSoftware. Our solution provides instant responses to product inquiries, manages repair requests, and can even place orders with suppliers—all automatically.
Key Features & Integrations
WhatsApp Business Integration
Meet customers on their preferred channel. Our AI agents monitor WhatsApp messages and provide instant, accurate responses about bikes, parts, and services—just like chatting with a knowledgeable shop assistant.
- Real-time message monitoring and instant responses
- Natural conversation flow with context awareness
- Image sharing for product recommendations
Microsoft Outlook Integration
Traditional email support handled with the same intelligence as WhatsApp. AI agents automatically classify and respond to email inquiries with bike shop-specific expertise.
- Automatic email classification and routing
- Professional, brand-consistent responses
- Seamless escalation for complex inquiries
CycleSoftware Integration
Direct integration with CycleSoftware, the industry-leading bike shop management system. Our AI agents have real-time access to your entire product catalog, inventory levels, and customer data.
- Real-time inventory and stock level access
- Complete product specifications and pricing
- Customer order history and preferences
Product Specification Inquiries
Customers get instant, detailed answers about bike specifications, components, sizing, compatibility, and features—no more waiting for the shop to open or staff to be available.
- Detailed technical specifications instantly available
- Frame size recommendations and compatibility checks
- Component compatibility verification
Real-Time Stock Availability
Accurate, up-to-the-minute stock information prevents customer disappointment and enables immediate purchasing decisions.
- Live inventory status from CycleSoftware
- Alternative product suggestions when out of stock
- Expected restock dates and notifications
Repair Service Management
Streamlined repair inquiries and service bookings. AI agents can assess repair needs, provide cost estimates, and schedule appointments—all through WhatsApp or email.
- Initial repair assessment and diagnosis
- Service cost estimation and time requirements
- Appointment scheduling and reminders
Automated Supplier Orders
When a customer requests a product not in stock, our AI can automatically check supplier availability and place orders, keeping customers informed throughout the process.
- Automatic supplier availability checks
- Automated order placement with approved suppliers
- Customer notifications on order status and delivery
Results & Impact
Nearly all routine inquiries about products, repairs, and availability are handled automatically across both WhatsApp and email.
Lightning-fast responses on WhatsApp keep customers engaged and increase conversion rates.
WhatsApp integration dramatically increased customer interaction and inquiry volume.
Customers get answers and can place orders any time, even outside business hours.